Rambutan Hostel in the North Queensland destination of Townsville bridges the gap between backpackers hostel and budget boutique hotel. The hostel with more than 170 beds and 80 private rooms is often referred to as a “glam packers” or “flashpackers” style resort, and opened its doors in early 2015.
Rambutan Hostel selected GuestCentrix PMS for Hostels, and chose the GuestCentrix Cloud to host their systems. Having their systems cloud hosted means the hostel did not have to go out and buy any costly and expensive servers, with access to GuestCentrix from anywhere easily.
GuestCentrix PMS connects to SiteMinder channel manager, which ensures all online bookings are easily created in the GuestCentrix PMS with no further interaction required, and with a two way connection allows all rates and availability to be pushed up to the online booking channels and OTA’s quickly, accurately and efficiently.
Damien Rodgers, General Manager, Rambutan Hostel has commented:
I have used the GuestCentrix applications for over 7 years at a number of different properties and have always found them very useful and able to deliver on the operational needs of my business. They understand the industry and the needs of managers, owners and front line staff as they use practical industry procedures within the applications. The means anyone with experience can open the software straight away and new users can be trained easily.
Speaking with the support staff is easy as well and you can tell they have worked in the same positions so understand the operation. I have myself asked for modifications to be included in updates and while not all are accepted they are willing to discuss the changes or offer alternatives. Nothing is perfect as any hotel manager would know working in hospitality but the GuestCentrix applications are a very good and reliable hotel and hostel software solution.
I would recommend GuestCentrix over other large software applications that make you change to fit their software instead of working with your property’s needs.
Craig Dennington, Dir of Marketing & Partnerships at CMS Hospitality comments:
Rambutan Hostel is a perfect example of an independent accommodation operation which is managed by a very experienced operator. Damien has worked at a number of different hotels and resorts across Australia and has used almost every PMS system that exists. It is because of the simplicity and ease of use that is present in all GuestCentrix applications that makes the software so suitable for any style of property.
As Damien points out, GuestCentrix is  a highly configurable hostel software solution and can fit within the operation seamlessly. GuestCentrix does not force an operator to change their working processes to suit the software!
Rambutan Hostel is the leading Hostel in Townsville and Far North Queensland. To book your stay at this fabulous location, head on over to their website