Harbourside Apartments is a 70 roomed strata title accommodation property located on Sydney’s McMahons Point, offering views of the Sydney Harbour Bridge and the Opera House and of course the world famous Sydney Harbour.
The Challenge:

  • The apartments had been managed since opening using a bespoke built, and somewhat legacy, PMS and Trust Accounting system
  • Needed a more feature rich and mature solution
  • To grow business grow further and into the future
  • To help them to become more efficient in their business operation

The Solution:

  • GuestCentrix offered them a more flexible solution
  • Control of system user’s levels across GuestCentrix PMS and GuestCentrix Trust
  • Enabling a fully audited booking system via the PMS
  • A new and modern user interface
  • Business Intelligence with more than 200 reports
  • More control and accessible data about the business

The CMS Hospitality development team made some minor enhancements to GuestCentrix Trust Accounting as a result of this deployment, allowing the management to be able to vary the expenses on owner accounts based on the revenue accrued during the month in the various apartments.
Finally, giving the apartment complex the ability to review all of their historical data at the click of a mouse has been the icing on the cake on top of the implementation.
Maggie Archer, Director of Rooms at Harbourside Apartments explains:
” After much searching for a new reservation management system for our property, we decided on GuestCentrix. After previously having our own property-specific software written, it was an extremely difficult task to find an appropriate piece of software to suit our business needs. It also proved to be a very difficult task to find a company that was able to assist us with the particular requirements for our property. CMS Hospitality assisted greatly with creating a fantastic product for our property and the GuestCentrix software both PMS and Trust are user-friendly and easy to use. GuestCentrix gives us a better business intelligence, to help increase our rates and reduce our costs through superior business intelligence and reporting. The staff support from CMS Hospitality has been superb, particularly in the training phase of implementing the software. GuestCentrix has truly been an excellent addition to our property.”
Nicole Manderson, Business Development Manager, CMS Hospitality comments:
“When a client is looking to upgrade their software, and in this case the software used had been designed specifically for their property, it is my role initially to understand exactly what the client is looking to achieve. As Maggie explained, they had quite specific requirements for their Trust Accounting, and with some minor adjustments, our GuestCentrix software was able to meet their requirements. This is just one of the many benefits partnering with CMS Hospitality. With our own in-house developers, if a client requires some software modifications, we are usually able to accommodate their request. At the end of the day, the client was extremely happy with our software, and the service they received”
Harbourside Apartments