Blog

Here are some of our insights into the world of hospitality

Technology & leadership.....& how to sell more breakfasts!!

As a former GM for both hotels and hostels internationally I’ve always thought that technology played a big role in success internally from a units perspective. It has always been a priority for me to have the right tools available for me to get the right overview of how my business actually are doing. Technology… 

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Guest communications - simple and (cost) effective strategies

Welcome to part 1 of a 3 part series we’re featuring on guest communications. For this series we are joined by Russell Bullen of DGX (Digital Guest Experiences) as he shares some simple and effective ways to better communicate with your guests. Part 1 – Booking essentials – automated guest communications. Whether you’re shopping online… 

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Global Hostel Experts series, part 2 with Albert Polo from Rodamon Hostels

We recently caught up with the ever busy Albert Polo from Rodamon Hostels for part one of our GuestCentrix Global Hostel Experts Series   Here is part two of that interview. 1. GuestCentrix: What are the top 3 most important factors when finishing work on the new hostel? Albert Polo: That is a difficult question…Every new hostel has its own characteristics… 

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Global Hostel Experts series featuring Albert Polo from Rodamon Hostels

We recently caught up with Albert Polo from Rodamon Hostels for part one of our GuestCentrix Global Hostel Experts Series which will discuss a range of topics and issues that are front of mind for hostels & hybrid hoteliers. 1. GuestCentrix: You have a varied portfolio of hostels in different parts of Europe and Africa.… 

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If you have a sceptical Housekeeping Veteran on staff please read on...

GuestCentrix recently integrated with OPTii Housekeeping solution which you can read about here and here. Just a few short months after going live our first client commented  last week “that they did not know how they ever lived without OPTii”  and how much internal communication had improved.   The blog below has been reproduced from… 

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The Capsule Hotel, Q&A with Opening Manager James Oliver

CMS: Congratulations, you recently opened The Capsule Hotel recently, how have the first weeks been? James Oliver: Thank-you. It’s been a fantastic experience, like opening any property it has come with its challenges but I’m overwhelmed with the positive response we have received and how busy we are, particularly considering we’ve only been open for… 

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St Christopher’s Inns launch no deposit booking model

Long term CMS Hospitality client St Christopher’s Inns believes travelers should be able to travel their own way creating their own stories as they go. Recently the team from St Christopher’s offered no deposit bookings and free cancellations on their own direct booking engine which utilizes the GuestCentrix OTA Web Service. “St Christopher’s Inns are constantly… 

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