Industry News

This is how hotels make their OTA addiction worse

There are a number of blogs and news articles posted on our website about direct bookings vs OTA bookings – and how hotels should be managing the challenge of guest acquisition vs cost of acquisition. This article posted on Accom News lists four great points of action an hotel, hostel or apartment operator can adopt… 

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Youth Travel Industry sees a pessimistic outlook in a post Brexit Europe

With the recent surprise news that the UK has voted in a plebiscite for a “Brexit” – and separate themselves from the European Union, the global markets went into meltdown, and the UK pound weakened against almost every major currency. WYSE Travel Confederation has conducted a survey within the youth and student travel community –… 

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Harry Triguboff to become Australia's largest hotel owner

Entrepreneur and property tycoon Harry Triguboff is lined up to become Australia’s biggest hotel owner. With the 16 Meriton branded serviced apartment properties dotted across the Eastern seaboard of Australia, the current room count will shortly top more than 4600 rooms in three cities (Sydney, Brisbane and Gold Coast). Sometime in 2017, with further new sites coming… 

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Who owns the hotel guest?

There are a number of hot topics going around – and we have discussed those several times here and normally cover revenue management and rate parity. One more discussion point around the industry is “who owns the guest”. We have seen a small number of hotel booking engines withhold email addresses from guests prior to… 

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Rees Hotel, Queenstown, scoops major awards

One of our great long time GuestCentrix clients, The Rees Hotel has scooped two major industry awards. The property is located on the shores of Frankton Arm on Lake Wakatipu in Queenstown, on New Zealand’s South Island. The location many might recognise from a number of Hobbit based movies, and is a destination to savour.… 

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Are acquisition costs changing revenue management?

Following on from recent blog articles and news articles we have posted and discussed about OTA costs, comes a great video commentary from our friends over at Duetto Research. One of the key parts of the current business environment for hostels and hotels is the customer acquisition cost, and most of that customer acquisition cost… 

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IHG is the latest hotel company to jump into the direct booking wars

Fresh from the recent news that Marriott and Hilton and others have begun the charge to try to persuade their guests to book directly with the hotel instead of going via an OTA, IHG (Intercontinental Hotels Group) are now joining in the booking wars. On May 3, the company announced the global roll out of… 

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Hilton Hotel Group weighing up a hostel brand

One of the worst kept secrets is out! Global five star hotel chain Hilton is looking at getting into the hostel industry. Obviously swayed by the success of hostel chains in Europe Generator, St Christopher’s and Meininger – the hotel sector is fast realising that hostels are a fantastic vibrant and profitable industry. We wish… 

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Six reasons you can't charge your no-show

One for our hostel and backpacker operator clients. Insights from Dennis Pitcock about why you can’t always charge for that no-show. GuestCentrix offers an auto email app, E-Messaging, which can be used to communicate often with the guest perhaps prior to arrival. The more times you connect with the guest, the less likely the guest is… 

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