Industry News

Are acquisition costs changing revenue management?

Following on from recent blog articles and news articles we have posted and discussed about OTA costs, comes a great video commentary from our friends over at Duetto Research. One of the key parts of the current business environment for hostels and hotels is the customer acquisition cost, and most of that customer acquisition cost… 

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IHG is the latest hotel company to jump into the direct booking wars

Fresh from the recent news that Marriott and Hilton and others have begun the charge to try to persuade their guests to book directly with the hotel instead of going via an OTA, IHG (Intercontinental Hotels Group) are now joining in the booking wars. On May 3, the company announced the global roll out of… 

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Hilton Hotel Group weighing up a hostel brand

One of the worst kept secrets is out! Global five star hotel chain Hilton is looking at getting into the hostel industry. Obviously swayed by the success of hostel chains in Europe Generator, St Christopher’s and Meininger – the hotel sector is fast realising that hostels are a fantastic vibrant and profitable industry. We wish… 

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Six reasons you can't charge your no-show

One for our hostel and backpacker operator clients. Insights from Dennis Pitcock about why you can’t always charge for that no-show. GuestCentrix offers an auto email app, E-Messaging, which can be used to communicate often with the guest perhaps prior to arrival. The more times you connect with the guest, the less likely the guest is… 

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6 Reasons why hotels are failing to meet the needs of travellers

The team here at GuestCentrix have known Kash for several years – and he has a fabulous website and blog which is worth a follow. He has penned a great article about how hotels are failing to meet the needs of travellers – and raises some great discussion points and opinions. It makes a great… 

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Independent Hotels can beat OTA's using Real Time Data

To an independent hotelier, the phrase “big data” might be something that causes confusion, or perhaps it’s simply met with a shrug. It’s fair to say that in terms of hotel revenue generation, big data has largely become the domain of the OTAs. By monitoring browsing and purchasing habits across the web, OTAs have been… 

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Stay Focused On Driving Revenue, Not Forecast Accuracy

From our friends over at Duetto – some insights into revenue management, making sure resources are used in chasing the correct rate for the day and driving revenue and not such an importance in “perfect” forecasting. GuestCentrix connects to both iDeaS and soon connecting to Duetto for an elevated revenue management solution. http://duettoresearch.com/stay-focused-on-driving-revenue-not-forecast-accuracy/

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Boutique hostels with little luxuries lead to ‘flashpacking’ trend in Australia

It’s really nice to see the mainstream press write a wonderful article supporting the backpacking and hostel industry. There are some really fantastic operators in the “flashpacking” or “glampacking” sector (as christened by the media!). Brilliant of course to see these operators in Rambutan and YHA being GuestCentrix business partners. Boutique hostels with little luxuries… 

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Hostels "Meet the Investors and Lenders"

At the recent Hostels and Budget Traveler Conference held in London recently, one of the sessions discussed investment possibilities and opportunities in the hostel sector. There have been several large equity companies who have essentially “dropped their little toe in the water” to gauge the temperature of the industry. The corporate bankers who took part… 

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