Industry News

How hostels are remaking the low-cost market place

“Hostel” – the word somehow conjures up cheap and low end accommodation. In the Australia / New Zealand region, and across to Europe the word “Hostel” invokes memories of pre or post undergrad travels – a right of passage amongst the youth travel market before they settle down and become part of the corporate world.… 

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Silkari Hotel Brand launched by Visionary Investment Group

It’s not often a luxury hotel brand is launched by a new player to the hotel market, but that is exactly what Visionary Investment Group are doing with the launch of their Silkari Suites brand. VIG have announced the opening of their first suite hotel in the northern suburbs of Sydney, Chatswood – a growing… 

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This is how hotels make their OTA addiction worse

There are a number of blogs and news articles posted on our website about direct bookings vs OTA bookings – and how hotels should be managing the challenge of guest acquisition vs cost of acquisition. This article posted on Accom News lists four great points of action an hotel, hostel or apartment operator can adopt… 

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Youth Travel Industry sees a pessimistic outlook in a post Brexit Europe

With the recent surprise news that the UK has voted in a plebiscite for a “Brexit” – and separate themselves from the European Union, the global markets went into meltdown, and the UK pound weakened against almost every major currency. WYSE Travel Confederation has conducted a survey within the youth and student travel community –… 

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Harry Triguboff to become Australia's largest hotel owner

Entrepreneur and property tycoon Harry Triguboff is lined up to become Australia’s biggest hotel owner. With the 16 Meriton branded serviced apartment properties dotted across the Eastern seaboard of Australia, the current room count will shortly top more than 4600 rooms in three cities (Sydney, Brisbane and Gold Coast). Sometime in 2017, with further new sites coming… 

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Who owns the hotel guest?

There are a number of hot topics going around – and we have discussed those several times here and normally cover revenue management and rate parity. One more discussion point around the industry is “who owns the guest”. We have seen a small number of hotel booking engines withhold email addresses from guests prior to… 

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Rees Hotel, Queenstown, scoops major awards

One of our great long time GuestCentrix clients, The Rees Hotel has scooped two major industry awards. The property is located on the shores of Frankton Arm on Lake Wakatipu in Queenstown, on New Zealand’s South Island. The location many might recognise from a number of Hobbit based movies, and is a destination to savour.… 

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Are acquisition costs changing revenue management?

Following on from recent blog articles and news articles we have posted and discussed about OTA costs, comes a great video commentary from our friends over at Duetto Research. One of the key parts of the current business environment for hostels and hotels is the customer acquisition cost, and most of that customer acquisition cost… 

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IHG is the latest hotel company to jump into the direct booking wars

Fresh from the recent news that Marriott and Hilton and others have begun the charge to try to persuade their guests to book directly with the hotel instead of going via an OTA, IHG (Intercontinental Hotels Group) are now joining in the booking wars. On May 3, the company announced the global roll out of… 

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