“The GDPR regulations contain strict regulations around the handling of personal data. Our role as suppliers of the Property Management software means that we only provide the appropriate software tools, and we do not retain any personal data of your Guests.
In the short term, for any request like this you’ll need to submit a ticket to our Support Desk including the Folio ID and Surname. We will run a script against that guest’s data to make their profile anonymous. There will be an option to be able to do this yourselves in a future release.”